Shipping

In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via help@isfrom.us

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email help@isfrom.us

 

Returns & Exchanges

To place a return, please reach out to help@isfrom.us

Just a reminder, if you are returning a gift, make sure to have the #order number or email address of the person who purchased the order.

What’s your return policy?

If the exchange or refund is due to [customer change of mind], round-trip shipping cost should be paid by the customer.
Criteria on items that are not able to be exchanged or returned
1) Used or opened items
2) Broken or altered items caused by customer
3) Items reported after 15 days from the date of receiving
4) Items that do not have a record of purchase on our official website

What should I do if I receive the wrong product?

If you receive a product different from the one that you ordered, Please contact us at help@isfrom.us, we’ll be sure to get you the ISFROM you ordered.
If you receive a damaged product, please contact us at help@isfrom.us Full refund or exchange is possible for damaged products due to shipping.

Order

How can I cancel an order?

Your order is shipped once your payment has been cleared. Once the shipping is started, you are not able to cancel the order, and you have to return the products to us to get a refund. Please contact us at help@isfrom.us

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

Products

IS_FROM three blend oil is blended with organic fragrance and natural colorants.
Due to the natural raw material ingredients when exposed to high temperature, direct sunlight, and lighting discoloration may occur.
However, the product’s effectiveness and quality will not be affected so you can use the product with confidence.

Is safe with pregnancy?

All ISFROM products are safe for everyone, including pregnant women, but however during pregnancy skin may become more sensitive and the product that you have been using without any problems may not be suitable for your skin. If you have any concerns about your use, we recommend that you consult a specialist.